Welcome to the Complaints Handling Maturity Model (CHAMM).
How good is your organisation at handling complaints?
Here you will find an audit tool to help you assess and improve your capability to handle complaints.
The audit tool provides a questionnaire for you to fill in about your organisation. It will tell you how well you are doing, and what to do next
If you like this free version, a full commercial version with full reporting and logging facilities is available.
Contact the author for more details